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Privacy policy

1. Introduction

First of all, we would like to underline that your data and your privacy are of great importance to us. Any personal data you provide to us will be treated with the utmost care and confidentiality. In the policy below, we describe clearly and transparently how we use and process your personal data.

By visiting our website or providing information to us, you are accepting our privacy practices as set out in this policy. We may change this policy from time to time. You should check it regularly to ensure that you are aware of the most recent version. Changes to this policy may also be communicated via the website or by email where possible and/or appropriate.

If you have any further questions about the protection of your data and privacy, you can always contact us via the details given in the « Contact » section. 

2. Who are we ?

When, in this policy, we refer to "we", "us" or "Gîte Mozaïk", we are referring to the legal entity Gîte Mozaïk ASBL with company number 0401 214 467 located at Rue de la Gare 2, 1348 Louvain-la-Neuve, Belgium.

3. General information

Gîte Mozaïk collects and processes your data as part of its activities in accordance with the Law of 08.12.1992 on the protection of privacy with regard to the processing of personal data and in accordance with the "General Data Protection Regulation" applicable throughout the European Union since 25 May 2018.

4. Collection of personal data

  • Personal data is data that can be used to identify or contact a unique individual. As part of our services, we will collect information about users of our website and process personal data about our customers in connection with a booking.
  • The personal data we may process includes name, address, email address, telephone number, credit card details, date of birth, nationality, age of the children, records of our interactions and travel information.
  • We will retain your personal data on our systems for as long as is necessary for the relevant service, or as set out in any relevant contract you have with us. We regularly review our retention periods for personal data. We may also be required to retain certain types of data in order to comply with legal obligations.

5. How do we collect your data ?

We collect personal data from users of our website through our services. The information you give us :

  • This includes information about you that you provide to us directly through our website, or by contacting us by telephone, email or other communication channels. This includes information you provide when you register to use our website or services, when you report a problem with our website or services, and when you provide us with information about the nature of a question or problem ;
  • Data you provide in connection with your bookings and related information ;
  • When you visit our website, we automatically collect:
    • Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your connection data, browser type and version, time zone, browser input types and versions, operating system and platform;
    • Information about your visit, including the complete URL (Uniform Resource Locators) address, the navigation path to, through and from our website (including date and time), the products you consulted or searched for, page response times, download errors, the duration of visits to certain pages, information about interaction with the page (such as scrolling, clicks and mouse clicks) and the methods used to navigate away from the page.

6. What do we do with your data ?

We use the information we hold about you to administer the agreements between you and us and for our legitimate business interests, for example by processing customer data to process bookings.

We will use the information you provide for the following purposes :

  • To provide you with the information or services you request from us ;
  • To fulfil our obligations under contracts entered into between you and us ;
  • To provide you with information about other services we offer which are similar to those you have already purchased or requested ;
  • To keep you informed of changes to our services.

7. Who we share your data with ?

In order for the website to function properly and to provide the services requested, we are required to share certain personal information with the operator of our website and our partner who manages our PMS :

  • Our website is operated by Stardekk NV, located at Rijselstraat 2A, 8200 Bruges ;
  • Our PMS Discope system is managed by YesBabylon BV, located at Boulevard du Souverain 24, 1170 Watermael-Boitsfort.

These third parties are bound by our data privacy policy or have similar contractual obligations regarding the storage and processing of your personal data.

We may also disclose your personal data to third parties in order to :

  • Comply with a court order or other legal obligation or where the data is requested by the government or any other official government agency ;
  • Enforce or apply our terms of use and other agreements ;
  • To protect the rights, property or safety of our non-profit organisation, employees, customers or others. This may include exchanging information with other companies and organisations for fraud protection purposes.

8. Your rights

You have the right to ask us not to process your personal data or to process it for marketing purposes only. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to third parties for such purposes. You may also exercise this right at any time by contacting us (see the "Contact" section).

9. Access to and updating your data

  • You have the right to access and consult the personal information we hold about you. If you request it, we will do our utmost to provide you with access and access free of charge, except in exceptional circumstances.
  • Before we provide personal information to you or anyone acting on your behalf, we may ask you for proof of identity and, where appropriate, information about your interactions with us so that we can retrieve your personal information.
  • We endeavour to keep personal information accurate, complete and relevant for the purposes set out in this Privacy Policy. If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.
  • You have the right to object to the processing of your personal data if we are no longer authorised to use it. You have the right to have your information erased or to restrict its processing in certain circumstances.

If you wish to exercise any of these rights, please contact us using the details given in the "Contact" section.

10. Safety measures

We will treat your personal data with the utmost care and confidentiality, in accordance with applicable laws and regulations. We will take all necessary security measures to prevent "data breaches" and to ensure the secure processing of personal data.

If you visit other websites, please consult the privacy policy of the site you are visiting. We cannot be held responsible for the privacy policies or practices of other websites, even if :

  • You have accessed this external site by following links on our site ;
  • You accessed our website by following a link from an external website.

We recommend that you consult the confidentiality policy of each site you visit and contact the owner of the site concerned if you have any questions or comments on this subject.

11. Cookies

The website may use "cookies" and other technologies such as "pixel tags" and "web beacons". These technologies help us to provide a better and more personalised service by enabling us to :

  • Estimate the size of our audience and their usage habits ;
  • Store information about your preferences so that we can better tailor services to your individual interests ;
  • Speed up your searches ;
  • To recognise you when you return to the website.

You can refuse to accept cookies by activating the appropriate settings on your browser. Please consult your internet service provider to find out how to disable cookies. Please note that some features of the website may not be available if cookies are disabled.

12. Contact

Gîte Mozaïk processes personal data mainly on behalf of and for the benefit of its customers. It can be contacted by post or e-mail using the following details :

Gîte Mozaïk ASBL
Rue de la Gare 2, 1348 Louvain-la-Neuve
Email : info@gite-mozaïk.be
Tel. : +32 10 56 02 43